Privacy Policy
Privacy Policy
Last Updated: November 2025
At Meddent Dental Materials, we are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (meddent.in) and use our services.
1. Information We Collect
We collect several types of information to provide and improve our services:
Personal Information
When you create an account, place an order, or contact us, we may collect:
- Name and contact details (email address, phone number)
- Billing and shipping addresses
- Professional registration number (for dental practitioners)
- Clinic or practice name and details
- Payment information (processed securely through payment gateways)
- Order history and purchase preferences
- Communication preferences
Automatically Collected Information
When you visit our website, we automatically collect:
- IP address and device information
- Browser type and version
- Operating system
- Pages visited and time spent on pages
- Referring website addresses
- Cookies and similar tracking technologies
- Location data (with your consent)
Professional Information
For registered dental professionals:
- Professional credentials and registration details
- Practice type and specialization
- Number of dental chairs/operatories
- Purchase patterns and material preferences
2. How We Use Your Information
We use the collected information for the following purposes:
Order Processing and Fulfillment
- Process and fulfill your orders
- Send order confirmations and shipping updates
- Generate invoices and receipts
- Handle returns, refunds, and customer service inquiries
Account Management
- Create and manage your customer account
- Verify professional credentials for special pricing
- Provide personalized product recommendations
- Save your preferences and order history
Communication
- Respond to your inquiries and support requests
- Send important updates about orders and services
- Provide product information and educational content
- Send promotional offers and newsletters (with your consent)
Website Improvement
- Analyze website usage and performance
- Improve user experience and functionality
- Develop new products and services
- Conduct market research and analytics
Legal and Security
- Comply with legal obligations and regulations
- Prevent fraud and unauthorized transactions
- Protect our rights and property
- Enforce our Terms of Use
3. How We Share Your Information
We do not sell your personal information. We may share your information with:
Service Providers
- Payment processors (for secure payment handling)
- Shipping and logistics partners (for order delivery)
- Email service providers (for communications)
- Analytics providers (for website performance)
- Cloud storage providers (for data hosting)
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.
Legal Requirements
We may disclose your information when required by law or to:
- Comply with legal processes or government requests
- Enforce our Terms of Use and policies
- Protect our rights, property, or safety
- Prevent fraud or illegal activities
With Your Consent
We may share your information with third parties when you provide explicit consent.
4. Data Security
We implement appropriate technical and organizational measures to protect your personal information:
- SSL/TLS encryption for data transmission
- Secure payment processing through PCI DSS compliant gateways
- Regular security audits and updates
- Access controls and authentication measures
- Employee training on data protection
- Secure data storage and backup systems
However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
5. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience:
Types of Cookies We Use
- Essential Cookies: Required for website functionality and security
- Performance Cookies: Help us understand how visitors use our website
- Functional Cookies: Remember your preferences and settings
- Marketing Cookies: Track your browsing to show relevant ads (with consent)
Managing Cookies
You can control cookies through your browser settings. Note that disabling cookies may affect website functionality.
6. Data Retention
We retain your personal information for as long as necessary to:
- Fulfill the purposes outlined in this Privacy Policy
- Comply with legal, accounting, or reporting requirements
- Resolve disputes and enforce our agreements
- Maintain business records (typically 7 years for financial data)
When information is no longer needed, we securely delete or anonymize it.
7. Your Privacy Rights
Under Indian data protection laws, you have the following rights:
Access and Correction
- Request access to your personal information
- Update or correct inaccurate information
- Download your data in a portable format
Deletion
- Request deletion of your personal information (subject to legal requirements)
- Close your account at any time
Opt-Out
- Unsubscribe from marketing emails (via unsubscribe link)
- Opt out of promotional communications
- Disable cookies through browser settings
Withdraw Consent
- Withdraw consent for data processing where applicable
- Object to certain types of data processing
To exercise these rights, please contact us with your request.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.
9. Children's Privacy
Our website and services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will promptly delete it.
10. International Data Transfers
Your information may be transferred to and processed in countries outside India. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable laws.
11. Marketing Communications
With your consent, we may send you:
- Product updates and new arrivals
- Special offers and promotions
- Educational content about dental materials
- Industry news and updates
You can opt out at any time by:
- Clicking the unsubscribe link in our emails
- Updating your communication preferences in your account
- Contacting our support team
12. Analytics and Advertising
We use analytics services to understand website usage:
- Google Analytics (to analyze traffic and user behavior)
- Facebook Pixel (for targeted advertising, with consent)
- Other marketing and analytics tools
These services may collect information about your online activities over time and across different websites.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect:
- Changes in our practices or services
- Legal or regulatory requirements
- Technological developments
We will notify you of material changes by:
- Posting the updated policy on our website
- Updating the "Last Updated" date
- Sending email notifications for significant changes
Your continued use of our services after changes constitutes acceptance of the updated policy.
14. Legal Compliance
This Privacy Policy complies with:
- Information Technology Act, 2000 (India)
- Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011
- Other applicable Indian data protection laws and regulations
15. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Meddent Dental Materials
Website: meddent.in
Contact Support
We will respond to your inquiry within 30 days.
By using our website and services, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy.
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